Sewage Backup & Category 3 Water Cleanup in Ann Arbor, MI
Black water extraction, structural drying, and full decontamination after a sewage backup or flood. Certified crews covering Ann Arbor and Washtenaw County, dispatched around the clock.
A person answers — not a voicemail or an answering service
Sewage Cleanup for Ann Arbor property owners
A sewage backup is classified as Category 3 black water. It carries E. coli, hepatitis A, and parasites, and every hour it sits the contamination spreads further into structure and the mold clock runs.
We have been doing sewage cleanup across Washtenaw County for years, and Ann Arbor is inside our core Ann Arbor & Washtenaw response area. We cover all 5 Ann Arbor ZIP codes (48103, 48104, 48105, 48108, 48109) and the surrounding Washtenaw County communities. We bill homeowners and commercial insurance directly.
What Ann Arbor & Washtenaw properties bring to this job
Washtenaw County carries an unusually high share of rental and student housing, which drives landlord and property-manager work alongside owner-occupied calls. Covered from the I-94 and US-23 interchange area, which puts most of the county inside a short response window.
Rental turnover drives a steady volume of landlord calls, where documentation matters as much as the remediation — the clearance report is what protects the owner at re-let and on disclosure. Turnover peaks in late summer, when properties sitting empty between tenancies are most often where a problem is first discovered.
Why it needs remediation, not cleaning
Michigan basements are especially vulnerable during heavy rain when combined sewers surcharge. Water wicks vertically into drywall and horizontally under flooring. Drying a space that was never decontaminated simply locks bacteria into the structure — which is why sewage work is remediation first and drying second.
Whatever the scope in Ann Arbor, the standard does not move: material out, surfaces treated at full dwell time, result verified in writing. The parts that matter are the ones you cannot see afterwards: whether the subfloor came out, whether the disinfectant sat for its full contact time, whether anyone tested the result. We do all three and put them in writing.
If this is happening right now: do not enter the area or attempt to clean it. Call us at (619) 480-1689. We answer 24 hours a day and can usually be in Ann Arbor within 30 minutes.
Our process
Identical standard on every job in Ann Arbor, documented from start to clearance.
Extract immediately
Contaminated water is removed with dedicated equipment that is never used on clean-water losses.
Remove porous material
Carpet, pad, and the lower section of affected drywall are cut out — porous material touched by Category 3 water cannot be salvaged.
Clean and disinfect
All surfaces are cleaned then treated with EPA-registered antimicrobial at labeled dwell time.
Structural drying
Commercial dehumidification and air movement, monitored daily to documented moisture targets.
Mold prevention
Antimicrobial treatment applied before any rebuild to prevent secondary growth.
Document for insurance
Daily moisture logs and photographs written to carrier standards.
Sewage Cleanup in Ann Arbor — common questions
Is sewage backup covered by insurance?
Only if you carry a sewer and drain backup endorsement — it is not included in a standard homeowners policy by default. Many Michigan homeowners do carry it. We will check your declarations page with you and bill the carrier directly if coverage applies.
Can I clean up a small sewage backup myself?
We do not recommend it. Category 3 water carries pathogens that cause serious illness, and the contamination reaches further into structure than it appears. If any porous material was touched, it needs to come out.
How fast can you reach Ann Arbor?
Ann Arbor is in our Ann Arbor & Washtenaw response zone. We dispatch immediately on your call and typically arrive within 30 minutes, covering Ann Arbor and the surrounding Washtenaw County area including Chelsea, Dexter, and Willis. When you call we will give you a realistic arrival window for your actual address.
Which Ann Arbor ZIP codes do you serve?
We cover all of Ann Arbor: 48103, 48104, 48105, 48108, 48109. We also serve the whole of Washtenaw County and 343 Michigan cities in total, so if you are just outside the city limits we almost certainly still come to you.
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Nearby areas we cover
Sewage Cleanup in Ann Arbor — call now
We dispatch to Ann Arbor 24 hours a day. Free assessment, written estimate, insurance billed directly.
Answered by a person, 24 hours a day · Free assessment · We bill your insurer directly